Can I Choose Which Fuel Ordering Options Customers See?

Yes. Custom Fuel App lets your office turn fill-up, gallon, tank-reading and dollar-amount ordering on or off, so customers see the options you offer. 1

Start with the order your office wants

A customer opens your branded app, chooses an available order type, confirms and sends the request to your office. The order arrives on your web portal. 2

Suggested setup: write down the choices your staff already accepts over the phone. Use that list when you review the customer screen. If you want customers to request a fill rather than enter a quantity, make that the example you walk through.

Check payment choices separately

Ordering options and payment options have separate controls. The published payment guide says you can turn payment methods on or off and customize them per customer; integrated credit card payment is available. 3

For your review, follow one request from the amount screen to the payment screen. Ask your office lead whether both steps match how you want that account to order.

Give the office a complete rehearsal

The portal supports incoming-order management, customer messaging, status updates and daily, weekly, monthly and yearly reports. 4

Suggested rehearsal: have one person act as the customer and another as the office. Read the submitted order together. Note any question your CSR would still need to ask before scheduling it.

Questions owners ask

Do all four order types have to be available?

No. You choose which of the four ordering options appear. 1

Can customers still place a phone order?

Yes. The propane product page says customers who prefer calling can continue to call your office. 5

What should we settle before setup?

Our recommendation: agree on your order choices, who reviews incoming requests and how staff will explain those choices to customers. Bring the same checklist to the screen review.

Bring the list of order types your staff takes by phone today. Request a demo and ask to see those choices on the customer screen, then the same order arriving at your office portal.

Last reviewed: October 17, 2026
Author: The Custom Fuel App team