How do propane customers order without calling the office?

They open your branded app, place the order, pick a payment method, and see status in the app. The order lands on your office web portal. Your phone line still works for customers who want to call. Custom Fuel App is that branded app for US fuel delivery companies.

What does the customer do instead of calling?

They open your app. They place a delivery order. They pick a payment method you have turned on. They can see the status of the order and message the office in the app. They do not have to wait on hold, leave a voicemail, or hope someone wrote the address down right.

That is the customer-ordering job. It is not a driver app. Drivers and techs are a different product. Custom Fuel App is what your residential and commercial customers use.

The same idea exists in a browser. Customers who will not install an app can order from the web ordering portal. The order is still yours, in your brand.

What does the office get when they skip the call?

A written order on the portal: who, where, what fuel, and how they want to pay. You can assign it, update status, and report on it. A voicemail at lunch on the first cold day is how orders get lost.

You can message the customer in the app instead of playing phone tag. You can send a push notice from your own dashboard. You still own the relationship. The message comes from you, under your name.

None of this locks the phone. Customers who want a person can still call the number they already know. The app is a second door, not a locked one.

Who is this for, and who should look elsewhere?

This is for a US propane, heating oil, diesel, or compressed gas delivery company whose customers currently order by phone. Owners and office managers are the usual readers. The people who tap the app are their customers.

Look elsewhere if you need a driver inspection app. That is a different product. Look elsewhere if you want a shared consumer app with another company's name on the icon. Custom Fuel App is white-label: your name, your logo, your store listing. See what a white-label fuel ordering app is.

To see the order land on the portal, request a demo or call 610-228-0887. More questions live on Answers.